At PetLoverGuide.com, we strive to ensure that our customers are satisfied with their purchases. However, we understand that there may be instances where you need to request a refund. Please read our Return and Refund Policy carefully to understand your rights and how to proceed if you are not satisfied with your purchase.
Refund Eligibility
We offer refunds under the following conditions:
1. Valid Reason Required: To qualify for a refund, you must provide a valid reason for your request. This could include issues like not receiving the product, finding that the product was not as described, or technical difficulties that prevent you from using the product.
2. Contacting Us: You must contact us within 7 days of your purchase to request a refund. You can do this via the Contact Page on our website or through our official Facebook page. Please provide your order details and the reason for your refund request.
Refund Process
1. Review and Approval: Once we receive your refund request, we will review it to ensure it meets our refund criteria. We may contact you for additional information if necessary.
2. Refund Method: If your refund is approved, we will process it through Payoneer, directly to the account you provide. This process is separate from the payment gateway used on our website.
3. Processing Time: Refunds will be issued within 7 business days of your request being approved.
Important Notes
– No Refund for Change of Mind: Please note that refunds are not issued for change of mind or if you simply decide you no longer want the product.
– Digital Products Only: As we only sell digital products, returns are not applicable. Instead, we focus on resolving issues and processing refunds when valid reasons are presented.
– Final Decision: All refund decisions are final and made at the discretion of PetLoverGuide.com.
Contact Us
If you have any questions about our Return and Refund Policy or need assistance with your request, please contact us:
Email: Mail@petloverguide.com
Facebook Page: Facebook.com/petloverguide
Thank you for choosing PetLoverGuide.com. We appreciate your understanding and cooperation with our refund process